Basic Services
- Pre sales: The company provides customized technical solutions aligned with specific industry standards and regional regulations of the customer's country. The engineering team delivers scientifically optimized layout designs based on-site dimensions,
- Mid-Sales: Delivery schedules are arranged according to customer requirements and project conditions. Visualized production progress updates are provided throughout manufacturing. Third party inspection agencies are supported for factory inspection. Transportation solutions are selected based on cost efficiency, or arranged through customer appointed freight forwarders.
- After-Sales: Services include on-site installation and commissioning, warranty support, routine maintenance, spare parts replacement, and operator training.
Additional Services
- Installation and commissioning: Professional installation and commissioning services are provided by experienced technical engineers. Equipment installation follows standardized procedures to ensure safe operation and performance compliance with design specifications.
- Technical training: Comprehensive technical training covers equipment principles, operation, daily maintenance, and troubleshooting. Training include on-site training, centralized sessions, and online instruction, ensuring operators gain full operational competence.
- Maintenance and repair: A complete maintenance service supports routine inspection, preventive maintenance, and fault repair. A dedicated service team and sufficient spare parts inventory enable rapid response to service requests.
- Remote monitoring and diagnostics: Selected advanced systems support remote monitoring functions with real-time data collection and remote diagnostics. Engineers analyze operating conditions and faults via network connection, improving response efficiency and reducing maintenance cost.
- Online support: The company provides online services, ensuring timely handling of customer inquiries.
- Fast response: Response time is minimized to improve service efficiency and customer satisfaction.
- Dedicated support: Each customer is assigned a specific service or technical contact to provide focused and continuous support.
Value Added Services
- Spare parts supply: A structured spare parts management system ensures adequate inventory of commonly used components. Long term spare parts availability is guaranteed to support uninterrupted equipment operation.
- Equipment upgrade and retrofit: Upgrade services are available for existing equipment through replacement of key components or control system improvements. These services enhance performance, improve efficiency, and extend service life to meet evolving production needs.
- Technical consulting: Professional consulting services support equipment selection, system design, and process optimization. Recommendations focus on improving operational efficiency and economic performance.